Careers

Description :

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina.  Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published.  Working in a team based environment, our mission is to help patients optimize their urological health.

We are seeking candidates with prior great customer service skills to join our team. This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner. This role is critical to creating a positive first impression for the practice and to show patients a "we care" attitude.

General Duties and Responsibilities

• Evaluate patient's needs and determine appropriate site and provider of care.
• Register patients by gathering demographic information with the highest possible proficiency, and verify existing data.
• Promptly and courteously answer and screen incoming calls and route them appropriately according to established customer service guidelines.
• Prioritize calls using courteous and professional attitude to ensure the highest satisfaction from patients.
• Verify and/or confirm appointments for patients. Provide various types of information to assist patients.
• Arrange the services of an interpreter when deemed necessary
• Ensure that all new patient medical notes from referring providers are scanned into electronic medical chart.

Requirements :

• Possesses strong oral and written communication skills for corresponding with physicians, patients, fellow employees, third party insurance company representatives.
• Athena experience preferred
• Previous experience working in a call center preferred
• Must possess strong customer skills

Description :

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina.  Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published.  Working in a team based environment, our mission is to help patients optimize their urological health. 

We are seeking a professional and experienced Benefits and Authorization Specialist who will work closely with the Clinical Staff to ensure all drug benefits and authorizations are obtained prior to treatment for all providers and all locations. 

General Duties and Responsibilities:

• Contact patients by letter and phone calls to ensure collection of cost shares prior to the service
• Provide estimates to patients and/or physicians as requested
• Meet with patients on or coordinate with billing for complex billing issues
• Provides information in order to obtain drug benefits and authorization
• Calls the insurance company and obtains benefits and authorization for the service requested
• Puts a note in Connect Care advising clinical staff of drug authorization status
• Puts a note in Practice Management system on the related appointment and also in notes field
• Makes sure that drug tracker is filled in daily with medication authorizations
• Works future appointment reports daily to ensure all appointments have updated authorizations to give meds.
• Makes sure all benefit verification requests received through EHR system are completed daily. 
• Applies for assistance programs through grants and drug companies to help patients with their cost share responsibility.

Requirements :

• Two years hands on medical assistance experience within a physician’s office preferred

• Knowledge of third party payers, medical insurance, benefits levels and understand medical insurance claims processing  

• Knowledge of medical terminology and excellent computer skills

• Strong interpersonal communication and problem solving ability

• Must be familiar with carriers and services in need of authorization/referrals  

• Ability to multi-task and work in a fast paced environment mandatory

• Excellent customer service skills 

• Epic EHR experience preferred.

• Ability to manage patient phone calls and inquiries in an efficient, courteous and timely manner

Description :

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina.  Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published.  Working in a team based environment, our mission is to help patients optimize their urological health.

We are seeking a professional and experienced Surgery Scheduler who will perform a variety of complex, administrative tasks for a physician, as assigned.

General Duties and Responsibilities

• Schedule patient appointments (UVA, pre and post op appointments, and surgery clearances).  Reschedule surgeries if necessary

• Obtain authorization for surgery and work closely with the Pre-Auth/Benefit team with letting patient’s know the amount of the surgical estimates and collecting deposit if needed

• Make sure H&Ps, labs, urine cultures, and medical clearances are obtained and up to date prior to surgery

• Scan Surgery papers into EMR system

• Call surgery patients that are scheduled 7 days in advance and confirm details related to their the surgery

• Verify weekly surgeries in Office Tracker with each area hospitals and maximize provider’s surgery time

• Assist patients with signing consent, explaining orders and anything else that is needed with the hospital work up office visit

• Inform manager and physician of any potential scheduling conflicts or patient complaints / concerns

• Schedule and maintain physician calendars. Notify appropriate person of meeting purpose, time, place, preparation of agenda. Verify Athena, Office Tracker, and any other scheduling book or device is in sync.

• Coordinate arrangements for professional meetings, seminars, and special events (travel, lodging, registration

• Complete FMLA (Family Medical and Leave Act) paper work for patients when needed

• Utilize electronic medical records for documentation and charting all patient information to include but not limited to phone encounters, appointment scheduling, lab results, provider orders, etc.

• Promote teamwork and works effectively with others

• Demonstrates professionalism and compassion to patients and coworkers

Requirements :

• High School graduate

• One to three years of medical clerical or secretarial experience

• Strong oral and written communication skills for corresponding with physicians, patients and fellow employees

• Ability to manage patient phone calls in an efficient, courteous and timely manner

• Must be able to communicate effectively with individuals at all levels

• Proficient in typing (65 wpm)

• Ability to multi-task and work in a fast paced environment

• Proficient in Microsoft Office

• Excellent customer service skills

• Experience working with Electronic Medical Records (EMR) preferred

Description :

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published. Working in a team based environment, our mission is to help patients optimize their urological health.

We are seeking a Patient Care Representative (PCR) who will be the initial point of contact for patients and serve as the “face” of the practice. The PCR’s primary role is to manage patient check-in and/or check-out with the utmost courtesy, respect and professionalism.

General Duties and Responsibilities

• Greeting patients and checking them in
• Answering phones
• Scheduling appointments
• Verifying of insurance
• Strong written and oral communication skills
• Critical thinking skills
• Understanding medical terminology
• Ability to operate basic office equipment and other general office duties as assigned
• Ability and willingness to cross train throughout the department

Requirements :

• 1-3 years of recent clerical and administrative experience in a medical setting
• Excellent Customer Service Skills
• High School Diploma or GED required

Description :

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina.  Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published.  Working in a team based environment, our mission is to help patients optimize their urological health.

We are seeking a professional and experienced Clinical Assistant at our office in Suffolk who will perform a variety of clinical tasks for a physician, as assigned.

General Duties and Responsibilities

• Ensures that exam rooms are prepped, cleaned, and stocked in preparation for patients and between patients as required.  Preps patient charts as required for appointments.
• Preps patients for any in office procedures and assists providers as necessary with exams, treatments and testing. As well as, performs necessary procedures as required (phlebotomy, bladder scans, catheter changes, etc.)
• Collect and properly label all necessary lab specimens to include but not limited to blood, urine, and biopsy tissue
• Perform CLIA waved laboratory testing, strictly adhering to the policies and guidelines established by UVA and the practice
• Effectively uses necessary PPE as appropriate and abides by safe handling and disposal protocols of medical equipment and materials
• Provide patient education and training as needed to include by not limited to self- catheterization, bladder irrigations, pre-op instructions and post-op care
• Utilizes electronic medical records for documentation and charting all patient information to include but not limited to phone encounters, appointment scheduling, lab results, provider orders, etc.
• Cover phones for patient triage for prescription refills, appointment scheduling, and other duties related to aiding in patient care and treatment,by answering, documenting, and routing when appropriate all incoming patient calls
• Obtains authorizations and pre-certifications for clinical treatments, exams, diagnostic testing, and prescriptions as required per the patient’s health plan

Requirements :

• Certification as a Medical Assistant or equivalent
• Successful completion of secondary education in medical assisting or other nursing related field of study
• Ability to multitask and work in a fast paced environment
• Excellent customer service skills

Description :

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina.  Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published.  Working in a team based environment, our mission is to help patients optimize their urological health.

We are seeking a Fax Server Document Specialist who will perform other duties as assigned by manager or physician while maintaining a helpful attitude. 

General Duties and Responsibilities

• Work incoming faxes on the fax server by either abstracting documents into the correct chart or renaming and moving the document to the correct folder
• Maintain organization and prioritization within the fax server daily
• Create orders in ConnectCare as needed
• Abstract any testing, labs, imaging, reports, etc. and dictation and ensure all ordered testing and/or reports are in chart, by accessing different imaging and diagnostic systems within the practice
• Ensure all tests ordered by a Urology of Virginia provider are abstracted and routed to the ordering provider
• Assist with Overdue Results by ensuring the original orders are discontinued/cancelled whenever it’s necessary to place a new order to abstract results 
• Accurately update patients’ charts including their medical, surgical, and family history
• Create a medical request for records electronically when needed
• Obtain accurate records from hospitals by accessing hospital systems and updating CareEverywhere
• Stays abreast of the practice’s participation with medical healthcare insurances and their requirements
• Projects an image of professionalism in both verbal and non-verbal communication to ensure a positive experience for patients, providers, visitors and colleagues
• Assists department management in identifying needs for training and staff education. Offer guidance, assistance and direction to less experienced team members.

Requirements :

• High school graduate or equivalent  
• Previous experience in healthcare setting preferred
• ConnectCare EHR experience preferred  
• Experience with Microsoft Office products
• Possess strong oral and written communication skills  
• Ability to pay attention to detail  
• Exceptional organizational skills

Description :

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina.  Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published.  Working in a team based environment, our mission is to help patients optimize their urological health.

We are seeking a professional and experienced Clinical Assistant/LPN at our Virginia Beach office who will perform a variety of clinical tasks for a physician, as assigned.

General Duties and Responsibilities

• Ensures that exam rooms are prepped, cleaned, and stocked in preparation for patients and between patients as required.  Preps patient charts as required for appointments.
• Preps patients for any in office procedures and assists providers as necessary with exams, treatments and testing. As well as, performs necessary procedures as required (phlebotomy, bladder scans, catheter changes, etc.)
• Collect and properly label all necessary lab specimens to include but not limited to blood, urine, and biopsy tissue
• Perform CLIA waved laboratory testing, strictly adhering to the policies and guidelines established by UVA and the practice
• Effectively uses necessary PPE as appropriate and abides by safe handling and disposal protocols of medical equipment and materials
• Provide patient education and training as needed to include by not limited to self- catheterization, bladder irrigations, pre-op instructions and post-op care
• Utilizes electronic medical records for documentation and charting all patient information to include but not limited to phone encounters, appointment scheduling, lab results, provider orders, etc.
• Cover phones for patient triage for prescription refills, appointment scheduling, and other duties related to aiding in patient care and treatment, by answering, documenting, and routing when appropriate all incoming patient calls
• Obtains authorizations and pre-certifications for clinical treatments, exams, diagnostic testing, and prescriptions as required per the patient’s health plan

Requirements :

• Certification as a Medical Assistant or equivalent
• Successful completion of secondary education in medical assisting or other nursing related field of study
• Ability to multitask and work in a fast paced environment
• Excellent customer service skills

Description :

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina.  Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published.  Working in a team based environment, our mission is to help patients optimize their urological health.

We are seeking a professional Medical Scribe with previous experience working in a medical setting.

General Duties and Responsibilities

• Provides real time chart documentation for physicians with the highest level of accuracy and efficiency
• Records patient’s history and chief complaint in the EHR as relayed by patient and/or physician
• Determines pertinent specifics of physical exam that should be recorded in the patient’s EHR
• Places orders in the EHR for diagnostic testing
• Records diagnostic and pathologic results into the chart as determined by physician
• Outlines the physician’s medical impression and prepares the plan of follow-up care as indicated by the physician
• Assists patients when necessary and answers patient questions where appropriate
• Completes Meaningful Use criteria as indicated during the patient exam

Requirements :

• Bachelor's degree strongly preferred
• Previous experience in a medical setting
• Minimum typing speed of 45 WPM
• Possesses strong oral and written communication skills for corresponding with physicians
• Ability to multi-task and work in a fast paced environment

Description :

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina.  Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published.  Working in a team based environment, our mission is to help patients optimize their urological health. 

We are seeking a professional and experienced Licensed Practical Nurse who will perform a variety of clinical tasks for a physician, as assigned.

General Duties and Responsibilities

• Ensures that exam rooms are prepped, cleaned, and stocked in preparation for patients and between patients as required.
• Preps patient charts as required for appointments
• Preps patients for any in office procedures and assists providers as necessary with exams, treatments and testing. As well as, performs necessary procedures as required (phlebotomy, bladder scans, catheter changes, etc.)
• Collect and properly label all necessary lab specimens to include but not limited to blood, urine, and biopsy tissue 
• Perform CLIA waved laboratory testing, strictly adhering to the policies and guidelines established by UVA and the practice 
• Effectively uses necessary PPE as appropriate and abides by safe handling and disposal protocols of medical equipment and materials
• Provide patient education and training as needed to include by not limited to self- catheterization, bladder irrigations, pre-op instructions and post-op care 
• Utilizes electronic medical records for documentation and charting all patient information to include but not limited to phone encounters, appointment scheduling, lab results, provider orders, etc. 
• Cover phones for patient triage for prescription refills, appointment scheduling, and other duties related to aiding in patient care and treatment,  by answering, documenting, and routing when appropriate all incoming patient calls  
• Obtains authorizations and pre-certifications for clinical treatments, exams, diagnostic testing, and prescriptions as required per the patient’s health plan

Requirements :

• Active Virginia License as LPN 

• Successful completion of secondary education in medical assisting or other nursing related field of study 

• Ability to multitask and work in a fast paced environment 

• Excellent customer service skills

Description :

Urology of Virginia (UVA) has a long history of providing comprehensive and high-quality care to the entire Hampton Roads region, including northeastern North Carolina.  Our clinical care team consists of board certified urologists most of whom are fellowship trained, and 20+ Advanced Practice Providers.  Working in a team based environment, our mission is to help patients optimize their urological health.

We are seeking a Physician Assistant or Nurse Practitioner to provide office-based care in our Virginia Beach office. The PA/NP will see patients independently alongside collaborating physicians and APPs and would join our growing team of 20+ APPs providing high-quality care to our patients. Our APPs work within Centers of Excellence built around specific urologic conditions. Office-based procedures can be taught if desired. 

If you are looking for a challenging and rewarding career, consider the opportunities that Urology of Virginia has to offer!

 
General Duties and Responsibilities

• Demonstrate a high degree of general medical and urological knowledge and exercise independent judgment as appropriate
• Assess the patient’s medical condition by completion of a urological examination
• Document appropriately and communicate with the appropriate physician in a timely manner as required, including, but not limited to:  evaluations, treatment plans, progress reports, treatment notes, and other reports as requested 
• Order and evaluate laboratory, radiological and diagnostic tests
• Prescribe, monitor, and adjust medications and devices based on the patient’s medical condition
• Develop and perform treatment plans in accordance with established protocols
• Order physical therapy, occupational therapy and/or home health care as appropriate
• Perform office-based procedures as trained
• Fulfill hospital rounding duties as assigned

Requirements :

• Graduate of an accredited Physician Assistant or Nurse Practitioner Program
• Licensure in the state of Virginia

Description :

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina.  Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published.  Working in a team based environment, our mission is to help patients optimize their urological health.

We are seeking professional candidates to join our Chart Preparation team. 

General Duties and Responsibilities

• Accurately schedule new patients and established patients for office visits by evaluating their needs to determine appropriate site and provider of care, based on the conversation with the patient and insurance eligibility.
• Registers patients by gathering demographic information with the highest possible proficiency, and verifies existing data. 
• Completes incoming requests from referring providers via telephone calls, emails, in-baskets or faxes and manages their requests and/or inquiries.  Accommodates requests for same day appointments as permitted.
• Work incoming faxes on the fax server by either abstracting documents into the correct chart or renaming and moving the document to the correct folder.
• Projects an image of professionalism in both verbal and non-verbal communication to ensure a positive experience for patients, providers, visitors and colleagues.
• Assists department management in identifying needs for training and staff education. Offer guidance, assistance and direction to less experienced team members.

Requirements :

• High school graduate or equivalent
• Previous experience in healthcare setting preferred
• ConnectCare EHR experience preferred
• Experience with Microsoft Office products
• Possess strong oral and written communication skills
• Ability to pay attention to detail
• Exceptional organizational skills

Description :

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina.  Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published.  Working in a team based environment, our mission is to help patients optimize their urological health.

We are seeking part-time reliable administrative support specialists who will perform a variety of general office tasks, as assigned. 

General Duties and Responsibilities

• Assist with patient call-backs 

• Assist with faxing

• Perform other  general duties as requested by manager 

Requirements :

• Ability to manage patient phone calls in an efficient, courteous and timely manner

• Ability to multi-task and work in a fast paced environment

• Excellent customer service skills

• Experience working with Electronic Medical Records (EMR) preferred

Description :

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina.  Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published.  Working in a team based environment, our mission is to help patients optimize their urological health.

We are seeking a professional and experienced Clinical Assistant who will perform Urodynamics and Video Urodynamics diagnostic evaluations, tests, pre and post evaluation follow-up, review of patient record and history pre and post procedure. 

 
General Duties and Responsibilities

• Performance of patient/care giver education regarding testing, telephone triage, patient education toward the management of dysfunctional elimination issues, urinary tract infections and diagnostic tests.
• Acts as liaison for medical equipment companies supplying UD supplies and testing equipment. Knowledgeable about all equipment utilized in UD testing including the use of X-ray and video equipment. Communicates directly with company for troubleshooting.
• Provides comprehensive UD testing and an interpretative UD report for each patient.  Collaborates with MD regarding UDS results.
• Works collaboratively with support staff for scheduling and coordination of UD testing at main location and any satellite offices.
• Use time efficiently, works in conjunction with other staff members in positive and productive manner.  Uses "down time" to get ahead on assigned tasks or implements new projects for continued growth and development of department. Emphasizes team approach- readily assists other staff members.
• Accurately record hours worked per day utilizing computer system. Requests for time off made in writing with adequate time to request back up or to change work templates. 

Requirements :

• Certification as a Medical Assistant or equivalent 
• Successful completion of secondary education in medical assisting or other nursing related field of study
• Has knowledge of lower urinary tract anatomy and functions
• Able to manage a patient load of 6-8 patients per day, based on type of testing done, in a timely and efficient manner while focusing on quality patient care in a professional manner.
• Ability to multitask and work in a fast paced environment
• Excellent customer service skills
• Travel for training
•  Travel to off-site locations

Description :

Urology of Virginia (UVA) has a long history of providing comprehensive and high-quality care to the entire Hampton Roads region, including northeastern North Carolina.  Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published, and 20+ Advanced Practice Providers.  Working in a team based environment, our mission is to help patients optimize their urological health.

We are seeking a Physician Assistant or Nurse Practitioner to provide night home-based on call coverage (7p-7a) for inpatient and emergency room consultations with related procedural support at our south Hampton Roads hospitals. This position would be 7 days on / 7 days off alternating with another APP already working in this role

If you are looking for a challenging and rewarding career, consider the opportunities that Urology of Virginia has to offer! 

General Duties and Responsibilities

• Demonstrate a high degree of general medical and urological knowledge and exercise independent judgment as appropriate

• Assess the patient’s medical condition by completion of a urological examination

• Document appropriately and communicate with the appropriate physician in a timely manner as required, including, but not limited to:  evaluations, treatment plans, progress reports, treatment notes, and other reports as requested 

• Order and evaluate laboratory, radiological and diagnostic tests

• Prescribe, monitor, and adjust medications and devices based on the patient’s medical condition

• Develop and perform treatment plans in accordance with established protocols

Requirements :

• Graduate of an accredited Physician Assistant or Nurse Practitioner program

• Licensure as Physician Assistant or Nurse Practitioner in the state of Virginia

Description :

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina.  Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published.  Working in a team based environment, our mission is to help patients optimize their urological health.

We are seeking a professional Medical Scribe with previous experience working in a medical setting.  

General Duties and Responsibilities

• Provides real time chart documentation for physicians with the highest level of accuracy and efficiency
• Records patient’s history and chief complaint in the EHR as relayed by patient and/or physician
• Determines pertinent specifics of physical exam that should be recorded in the patient’s EHR
• Places orders in the EHR for diagnostic testing
• Records diagnostic and pathologic results into the chart as determined by physician
• Outlines the physician’s medical impression and prepares the plan of follow-up care as indicated by the physician
• Assists patients when necessary and answers patient questions where appropriate
• Completes Meaningful Use criteria as indicated during the patient exam

Requirements :

• Bachelor's degree strongly preferred
• Previous experience in a medical setting
• Minimum typing speed of 45 WPM
• Possesses strong oral and written communication skills for corresponding with physicians
• Ability to multi-task and work in a fast paced environment